Frequently asked questions
As we make this change, we understand you may have questions or concerns. Rest assured, we’re here to help and ensure a smooth process for all our valued customers. Below, you’ll find answers to some of the most frequently asked questions about the closure of our website and the transition to our sister company. We remain committed to delivering the quality and trust you’ve come to expect, and we thank you for your continued support.
How do I return my order?
You can contact our team over at The Underfloor Heating Store to process your return
How do I contact you?
Call us
To contact sales, technical, customer services or accounts, you can call us on 01268 567016
Our sales and technical support teams are available Monday — Friday from 7am to 6pm.
Our customer service and accounts are available Monday — Thursday from 8am to 6pm and on Friday 8am to 5pm.
Email us
Sales enquiries: sales@theunderfloorheatingstore.com
Customer services: customerservices@theunderfloorheatingstore.com
Accounts: accounts@theunderfloorheatingstore.com
How do I claim product warranty?
If a product has developed a fault or quality issue, then please contact us by email at customerservices@theunderfloorheatingstore.com and our team will be happy to help.